What does a water softener do?
A water softener removes the “hardness” (calcium-magnesium) or “scale” from the water keeping dishes, glass doors, and appliances clean with none of the ugly scale buildup.

What is a “softener loop”?
The water softener must be installed on the interior water only. Many homes were built with a “loop” already on the house. This would be a copper pipe that comes out of the wall (usually by the heater) and makes a u-turn and goes back into the wall.

What happens if my home does not have an existing “loop”?
A loop can be put in your home at any time. The installer will survey your home and give an estimate to install a loop.

How often do I have to put salt in?
It depends on the hardness of your water and how many people are in the home but generally, only once every one or two months.

How much salt do I use and what type?
You should never fill your brine tank more than ¾ full. You can use rock, granular salt or potassium tablets.

Does a water softener require any maintenance?
No, it is virtually maintenance free.

What is Reverse Osmosis?
Osmosis is the phenomenon of water flow through a semi-permeable membrane that blocks the transport of salts or other solutes through it. Osmosis is a fundamental effect in all-biological systems. Osmosis is applied to water purification and other chemical laboratory and industrial processes. When two water volumes are separated by a semi-permeable membrane, water will flow from the side of low solute concentration to the side of high solute concentration. The flow may be stopped or even reversed by applying external pressure on the side of higher concentration. This is called reverse osmosis. (R.O.) Reverse osmosis is only one stage of a typical R.O. system. Sediment and carbon filtration is normally included with an R.O. system, with each stage of filtration contributing to the purification process.

Why do I need a R.O. if I have a softener?
An R.O. will reduce chlorine taste and odors, and removes Virus, Bacteria, and Cysts that water softeners can not.

How often do I need to change out my filters on a R.O.?
We recommend every 6 months for most water.

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