A&W Wood Flooring

A&W Floors

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• Exotic
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• LAMINATE
• Prestige
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• Dreamland

WHAT OUR 25 YEAR WARRANTY COVERS
We warrant to the original purchaser only that for the period of 25 years from the date of the original purchase (the "Warranty Period"), under normal, indoor household or light commercial use, when installed and maintained in accordance with our recommended installation and maintenance guidelines, the floor in its original manufactured condition:(a) will not wear through the decorative print layer, but mere reduction in gloss is not "wear" that is warranted, (b) will not fade from sunlight or artificial light, (c) will not stain, (d) will resist topical liquid damage, meaning that the planks or tiles will not swell, delaminate or peak at the seams due to topical spills, provided that liquid is promptly wiped up and the floor is allowed to dry, and (d) will be free from manufacturing defects. YOU MUST PRESENT YOUR PURCHASE RECEIPT TO US TO BE ENTITLED TO THIS LIMITED WARRANTY. THIS LIMITED WARRANTY IS SUBJECT TO THE PROVISIONS BELOW.

WHAT OUR 25 YEAR WARRANTY DOES NOT COVER
This Limited Warranty does not cover any claim, loss or damage caused, directly or indirectly, in whole or in part, by any of the following:

• Improper handling, storage, installation, workmanship, not in accordance with industry standards or our installation instructions,
• Improper care and maintenance not in accordance with industry standards or our care and maintenance instructions,
• Accidents, casualties, indentations, abuse, misuse or animal discharges not quickly removed and properly cleaned,
• Abnormal wear and tear such as but not limited to damage caused by spike heels or cleats, scratches, insufficient protection from furniture and other moving objects, pebbles, sand or other abrasives,
• Any noise or sound related to the floor (for example, but not limited to, squeaking, hollow sound, etc.),
• Water or moisture trapped or accumulating for any period of time beneath or adjoining the floor due, for example, to a concrete slab, hydrostatic pressure, flooding, malfunctions from appliances such as dishwashers, ice makers, refrigerators, sinks, or pipes, or from natural disasters,
• Use of vacuum cleaner beater bars (only use the wand attachment),
• Use of rolling casters (only use soft wheels wide enough to support the load),
• Exposure to extremes of temperature or relative humidity,
• Improper subflooring or underlayment, or any other on-site condition,
• Any condition beyond our control, or
• Removal, reinstallation or unauthorized repairs of the flooring.

ADDITIONAL EXCLUSIONS AND LIMITATIONS

THIS LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED FOR OUR FLOORING. WE ARE NOT LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. OUR ONY LIABILITY IS TO REPAIR OR REPLACE DEFECTIVE FLOORING AS STATED BELOW. THERE IS NO OTHER EXPRESS WARRANTY AND THERE IS NO IMPLIED WARRANTY OF ANY KIND, INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS UNDER APPLICABLE LAW. IF APPLICABLE LAW DOES NOT ALLOW (A) OUR EXCLUSION OF INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, (B) ANY OTHER STATED EXCLUSION OR (C) ANY LIMITATION ON HOW LONG A WARRANTY LASTS, THEN SUCH LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, BUT WE WILL ENFORCE OUR EXCLUSIONS AND LIMITATIONS TO THE FULL EXTENT ALLOWED BY LAW.

PLEASE NOTE: No person or entity, including every distributor, dealer and installer, has the authority to alter our obligations, exclusions, limitations or disclaimers under this Limited Warranty.

WHAT WILL ARK DO IF ANY OF THE THINGS LISTED ABOVE HAPPEN?
If you make a claim and follow our procedures within the first year since the original date of purchase, then we will, at our sole discretion, either repair OR replace (exact matching cannot be guaranteed) the defective flooring AND, further at our sole discretion, reimburse your actual and reasonable labor costs to repair or replace thedefective area of your floor.

If you make a claim and follow our procedures after the first year since the original date of purchase and before the end of your limited warranty period, then we will, at our sole discretion, either repair OR replace (exact matching cannot be guaranteed) the defective flooring, BUT ONLY ON A PERCENTAGE BASIS AS SET FORTH BELOW, and, further at our sole discretion, reimburse your actual and reasonable labor costs to repair or replace the defective flooring, BUT ALSO ONLY ON A PERCENTAGE BASIS AS SET FORTH BELOW. The percentage will be based on the number of yearsremaining of the 25-Year Limited warranty Period from the date of original purchase as compared to the 25-Year Limited warranty Period. So, for example, a claim properly made and processed in the second (2nd) year of the Warranty Period will result in a payment of 23/25th (92%) of such costs of repair or replacement, as we determine, and reimbursement of labor costs, as we further determine. The same will be true in the third (3rd) year of the Warranty Period for 22/25th (88%), fourth (4th) year for 21/25th (84%), fifth (5th) year for 20/25th (80%), etc.

IF YOU HAVE ANY ISSUE, QUESTION OR CONCERN
If you have any issue, question or concern regarding our flooring, then please call your retail store. They should be able to respond to all of your inquires and can, if necessary, start to process a claim under our Limited Warranty. If you have any further question, then please call us at 1 800-918-6188.

CARE AND MAINTENANCE INSTRUCTIONS

• Routinely sweep or vacuum using the wand attachment only.
• For spills or wet areas, immediately wipe with a clean, soft cloth or sponge and, if necessary, to remove any staining, apply similarly a mild cleaner such as sold under the brand Bona® - be sure to allow time to dry after cleaning to avoid the slippery condition that moisture creates.
• Do not use soap-based detergents or "mop and shine" products, as these may leave a dull film on your floor.
• Do not wax or polish your floor.
• Do not use abrasive cleaners, steel wool or scouring powder that can all scratch your floor.
• Place a natural or colorfast mat at outside entrances to collect tracked-in dirt and absorb excess moisture.
• Use floor protectors on chairs and other furniture. The heavier the item, the wider the floor protector should be.
• Be sure that 100% silicone caulking is used in all areas of rooms where there is a risk of moisture infiltrating the flooring, such as at refrigerators, sinks, dishwashers, icemakers and around pipes.